Gagan Kalra

Experienced automotive eftersales professional Gagan Kalra hnas over 25 years of experience in service, parts and body shop operations of Major OEM Brands. Proven track record of optimizing KPIs, operational targets, and staff efficiencies. Skilled in assembling certified teams to meet financial and operational objectives while enhancing customer retention rates. He has held key positions in Aftersales, Sales & Marketing and Business Development along with leadership and customer-facing roles, capable to optimally blend leadership, collaboration, analytical thinking, LEAN practices and effective communication techniques developed and executed strategies to achieve revenue targets and market growth.